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FAQ

How to order EM Audio CIEMs?

You will need to place an order through our web store, make payment and send your earmold impression to our China lab. 

If you are in a city where there is an EM Audio authorized dealer, please visit them for audition and purchase. 

What is the current lead time for a pair of CIEMs?

Currently is about 4 to 5 weeks, from reception of payment, earmold impression and order form. 

Where are EM Audio Universal IEM and CIEMs made?

All of our universal and custom IEMs are proudly made in Shanghai, China.  

What is the currency of the list price?

CNY (Chinese Dollar)

Is Earmold Impression included in the list price? 

No, it is not included. You can get it from your local audiologist. 

Is shipping included? 

No, it is not. 

To which countries do you ship? 

We ship to any country that our logistic partner can reach to.

How will you ship? 

We use SF Express or DHL to ship to most of the SEA countries. Otherwise, Fedex. 

How shall I pay?

We accept credit card payment via Paypal. You do not need to have an Paypal account to make payment. 

If I order a CIEM, where shall I send my impressions? 

You will need to send your earmold impression together with order form to our China lab. Please do not use registered mail to send your impression. Order form can be downloaded from our Download page.  

Address: Room 613, Building A, No.1355 Chengbei Road, Jiading District, Shanghai (201807), China

Can you give me an update on my orders?

We have very tight schedule for production therefore update during production will not be provided. We will only provide update if:

1. an order has wrong or information what we may misunderstood on order form.  

2. an earmold impression is not up to our standard for CIEM production.

3. any other.

Can you send me a photo when my CIEM is finished? 

No

What if I need a refit for my CIEMs?

We offer 30 days free refit from the date stated on the invoice. 

For refit after 30 days, we will charge 10% of the CIEM value, capped at $50 per refit, per side. 

Refit is not Reshell. 

What is your return/refund policy? 

We do not accept any return, refund or exchange. 

Do you offer MMCX socket for CIEMs?

No. ( Just 0.78 two pin socket)

Can I change my confirmed order before it's complete?

We do not encourage customer to change an confirmed order, this may cause misunderstand and leads to wrong build. We will charge $100 for change of an confirmed order. Please contact us via joey.em.chow@gmail.com for any changes. 

I have other questions and is not here!

Please send all of your question to joey.em.chow@gmail.com